Question 1

What payment methods are accepted in the store?

Accepted Answer

You can pay for your order with a Visa or Mastercard credit card, via TWINT or by invoice through CembraPay. All payments are secure.

Question 2

Do I need to create a customer account to place an order?

Accepted Answer

You can complete your order as a guest. By creating a customer account, you automatically become part of our loyalty program for free and will thus enjoy many benefits.

Question 3

How do I book an activity or a deal on valais.ch?

Accepted Answer

Choose your deal at valais.ch/shop, select your dates, enter your personal information, and then complete the online payment after which you'll receive a confirmation email.

Question 4

I haven't received my order confirmation by email. What should I do?

Accepted Answer

Please check your spam folder. If you still can't find your confirmation, contact us at reservation@valais.ch and include your order details: name, date, time and product ordered.

Question 5

How do I change or cancel a reservation?

Accepted Answer

The terms depend on the offer and the service provider. Contact reservation@valais.ch with your order number.

Question 6

Are there gift vouchers?

Accepted Answer

There are several types of gift vouchers:

“Value” vouchers, valid only at valais.ch/shop
“Saveurs du Valais” restaurant vouchers, valid only at participating restaurants
“Stars Locales” vouchers, valid only at participating producers
and other offers such as “Passeport Valaisan” vouchers or “PlaceToBee” vouchers, etc….

Question 7

Who are the merchandising partners?

Accepted Answer

These are the various partners we work with: Sierre Sewing School, Concept Couture, Indi, Objet4Pub, Fondation St-Hubert, Texorio, Texner, Swiza, Carta Media, Valexperience, Wooper, Univerre, Caméléon and Mammut.

Question 8

To what countries can my order be shipped?

Accepted Answer

Orders can be shipped to Switzerland and the Principality of Liechtenstein.

Question 9

What is the delivery time?

Accepted Answer

Items in stock are shipped within three to five (3 – 5) business days after we receive the order.

Question 10

How much are the shipping costs?

Accepted Answer

Shipping costs range from CHF 12 to CHF 9 to CHF 2.50, depending on the size of the item or order. These fees are charged only once per order, even if the order is shipped in multiple packages.

Shipping is free:

For purchases of CHF 150 or more

or

For loyalty programme members living in Valais

Question 11

Can I return an item?

Accepted Answer

Only clothing items may be returned or exchanged, in their original packaging and in perfect condition, within ten (10) days of receipt. The customer is responsible for return shipping costs. Return address: Ateliers Saint-Hubert, c/o Valais Wallis Promotion, Chemin St-Hubert 1, 1951 Sion.

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