Frequently asked questions (FAQ)
Who is eligible to receive the vouchers?
The vouchers are sent to owners of second homes in Valais who have paid their tourist tax.
Who issues the vouchers?
The vouchers will be posted in one bundle by the Canton of Valais by the beginning of December 2020.
Where can I find the list of producers participating in the “Merci” special offer?
The list of participating Valais producers is available at visitvalais.ch/merci
How are the vouchers distributed?
A bundle of three vouchers (3 x CHF 30) is printed on an A5 page
• 1 CHF 30 voucher for Vin du Valais AOC to be redeemed at a Valais winemaker
• 1 CHF 30 voucher for Valais cheese to be redeemed at a Valais cheese dairy
• 1 CHF 30 voucher for Valais rye bread AOP, Valais cured meat IGP, Valais cured ham IGP, Valais cured bacon IGP, Abricotine AOP or Valais pear eau de vie AOP to be redeemed at a Valais producer.
How does the producer check that my vouchers are valid?
Producers can check if the voucher number and/or QR code are valid by using a digital platform or app.
Do I have to use the vouchers in the municipalty(ies) where my second home is located?
The vouchers can be redeemed at all Valais producers participating in the offer, irrespective of where the second home is.
Will I be refunded the balance if the total amount is less than the value of the voucher?
Vouchers can be redeemed for full or partial payment of a purchase. However, the user cannot claim back the remaining balance. Any unused balance cannot be refunded in cash.
Can I give my vouchers to someone else?
Vouchers are transferable and can therefore be offered to a third party.
Can I use multiple vouchers with the same producer?
When a guest uses a voucher, the producer validates the reference number by scanning the QR code or by entering the number into the dedicated digital platform. The voucher’s value is then deducted from the total amount of the purchase. One or more vouchers of the same type may be used per transaction. For example, a customer can redeem one or more “wine” vouchers at a winemaker's or multiple “cheese” vouchers at a cheese dairy.
Can the validity of the vouchers be extended?
No, the vouchers are only valid from 15 December 2020 until 14 December 2021.
Can I use my vouchers in another canton?
No, the vouchers can only be redeemed for purchases from Valais producers participating in the offer.
Can a producer refuse to accept my vouchers because they do not want to take part in the special offer?
Participation in the special “Merci” offer is voluntary. The Canton of Valais cannot obligate producers to take part in this special offer. However, once the producers have subscribed to the platform and appear on the lists available at www.visitvalais.ch.ch/merci, they accept the general terms and conditions of the offer and are then obliged to accept vouchers as payment.