General Terms and Conditions

General Terms and Conditions of Valais/Wallis Promotion, Sion, Switzerland

We are delighted that you are interested in a holiday in Valais. We ask you to read carefully the following General Terms & Conditions of Valais/Wallis Promotion, Avenue de Tourbillon 11, 1950 Sion, Switzerland (hereafter “VWP”).

I. Scope of application

These General Terms & Conditions apply when you (hereafter also the “User”) book accommodation and other tourist services through the website These General Terms & Conditions form an integral part of every contract concluded between the User and VWP.

II. Role of VWP

VWP provides a search platform on that gathers tourist offers and accommodation from Valais resorts and other providers and makes them accessible for online booking via external links. The offers accessible on are published by the various local tourism organisations and service providers, who are responsible for them.

VWP does not offer any services of its own on VWP’s activity is limited to gathering Valais tourism offers on a search engine. VWP undertakes no further function; in particular, VWP has no obligation to give advice, and VWP is not a contracting party for booked services.

III. Booking

When the User wishes to book a service and clicks on the corresponding product description, the User is automatically redirected to an external website that lies beyond the responsibility of VWP. This may be the booking platform of the chosen service provider (e.g. the website of the chosen hotel) or an external online shop, in particular the online shop operated by Matterhorn Region AG, Avenue de Tourbillon 11, 1950 Sion, Switzerland (hereafter “MRAG”), which may be embedded within the website

Booking then takes place either on the booking platform of the chosen service provider or through the online shop, which may in turn redirect the User to the booking platform of the service provider. The General Terms & Conditions of the chosen service provider apply for the booking; those of the online shop additionally apply where relevant.

IV. Contents and availability of tourist offers

Information on services is compiled by the service providers, who are responsible for it. VWP cannot check the accuracy of details given by service providers and so cannot provide any guarantee or accept any liability in the case of incorrect, unclear or incomplete information.

The services published on are not binding offers. Until a binding booking is made, the contents and availability of services, prices, etc. can change at any time.

V. Use of the services

The service provider alone is responsible for providing the services booked.

Payment for services booked proceeds according to the applicable conditions of the booked service provider or the online shop.

The admissibility and consequences of the cancellation of a booking depend on the applicable contractual conditions of the service provider or the online shop. However, VWP points out to the User that changes to and cancellations of bookings may incur charges.

VI. Responsibility of the User

The User acknowledges that use of the Internet inherently carries certain risks. The User is personally responsible for securing adequate protection against malware and other malicious software (viruses etc.). Neither VWP nor the partners of VWP or booked service providers are obliged to protect the User from such dangers by means of special software etc.

VII. Responsibility of VWP; exclusion of liability

VWP is not a contracting party for the booked services. Consequently VWP shall not be liable for the correct performance of the contractually booked services by the service provider. If the User is not happy with the supplied services or suffers injury or damage, the booked service provider should be contacted direct. The service provider is exclusively responsible for dealing with complaints etc.

VWP provides the website for the User free of charge. VWP does not guarantee uninterrupted access to the website and shall not be liable for any possible interruption to service. In particular, VWP reserves the right to suspend service partially or fully during maintenance work etc. VWP also reserves the right to delete services listed, to suspend operation of the website fully or partially, and so on. The User has no claim to (uninterrupted) access to VWP shall not be liable for mistakes, typographical errors or miscalculations.

Furthermore, all liability on the part of VWP is excluded insofar as legally permissible. 

These liability rules apply to contractual, quasi-contractual and non-contractual claims.

VIII. Data privacy; information on tourist offers in Valais

Detailed provisions concerning data privacy can be found in the VWP Data Privacy Statement .

When booking an offer, the visitor must usually supply his or her e-mail address. Where stipulated in the applicable terms of the contract of the service provider or the online shop, and where the User has agreed, the service provider or online shop forwards this e-mail address to VWP. The User can also enter his or her e-mail address direct at VWP stores this e-mail address and will use it to make contact in various ways including greeting messages, newsletters and for promotional purposes. Each e-mail contains a link that allows the recipient to have him- or herself removed from the mailing list free of charge. In addition, the User has the possibility at any time to unsubscribe from this service by sending an e-mail to

IX. Definitive language

The General Terms & Conditions have been drafted in German, French, English and Italian. In the event of discrepancies, the German version is definitive.

X. Applicable law and place of jurisdiction

The legal relationship to VWP shall be subject exclusively to Swiss law, to the exclusion of the Vienna Convention (CISG) and the provisions of private international law.

Sole place of jurisdiction is Sion, Switzerland.


Valais/Wallis Promotion
Sion, November 2022

We wish you a pleasant stay in Valais!

Valais/Wallis Promotion
Avenue de Tourbillon 11
CH-1951 Sion
T. +41 (0)27 327 36 00